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Insights on events, technology, and the future of gathering
Quick answer: An AI event chatbot answers attendees’ routine questions - schedules, venues, logistics - instantly and in multiple languages. Canapii’s chatbot, Fero, knows every session, speaker and attendee at your event, resolves around eight out of 10 questions on his own, and escalates the rest to a human through live chat.
Anybody who has organized an event, large or small, knows ‘there is always one’ - and frequently more than one. You can’t name them, of course, especially if they are an important customer, but this person feels they have the right to ask any question just because they can’t be bothered to read the emails or the briefing guide you prepared for them.
So, what is the Canapii team’s most annoying question of all time? They nearly always come from our colleagues (and if you are reading this, my friend, yes, we are thinking of you) who think our only purpose is to serve them. The questions that annoy most are the simple ones: “where’s lunch?”, “what time do I have to check out?” or “which flight am I on?” We’re pretty sure a lot of event managers can relate.
Our first idea was to offer every event manager some noise-canceling headphones so they could ignore their most annoying colleague - but then we figured that might not be good for business. So instead, we built Fero.
Fero is your very own events chatbot. He is smart and quick to understand simple event questions, so when Mr. Annoying Colleague asks the silly one, you can respond politely that they should ask Fero - a much friendlier interface than the traditional FAQ.
Fero is a founding member of Canapii, so, of course, he understands and speaks many languages. He also knows all the sessions taking place during your conference, when and where they are, as well as every attendee and speaker too. He is our most popular colleague, and we are happy to share him with you.
You may be thinking: “I bet Fero is not that smart. I am sure I can find a question that he cannot answer.” And that’s true - but we find he normally answers eight out of 10 questions correctly, and he is getting smarter every week. That success rate means the much-loved humans on your organizing team need to answer 80% fewer questions than before Fero was born, which is pretty amazing.
For the questions Fero can’t answer, our chat functionality escalates immediately to a human, so no attendee is left waiting. Fero is copied in on all the human-generated answers, so he keeps learning - it is machine learning at its most useful.
An event chatbot is an AI-powered assistant that answers attendees’ questions in real time - session times, locations, logistics - through a chat interface that is far friendlier than a traditional FAQ page.
Yes. Fero, Canapii’s event chatbot, understands and speaks many languages, so international attendees can ask questions in the language they are most comfortable with.
Fero normally answers eight out of 10 event questions correctly, and because he learns from every human-generated answer he is copied in on, he gets smarter every week.
No. A chatbot absorbs the routine questions so your team can focus on running the event. Anything it can’t answer is escalated immediately to a human through live chat.
Want Fero and the rest of the Canapii platform working at your next event? Speak to our team today.