Product update

Streamline support with the New Message Center

June 20251 min read

Say hello to faster, more efficient support across your events. The new Message Center in the Master Console gives Customer Success Managers one place to manage all event communications session Q&A, FAQ submissions, support requests, and email messages via help@canapii.com.

What you can do:

  • View all messages in one inbox

  • Assign and filter by event, type, or CSM

  • Tag messages for easy organization

  • Sync emails via Zapier for full integration with Outlook

  • Track progress: Open, In Progress, Resolved

Ready to simplify your support workflow?

Learn more about Canapii’s event management platform by requesting a demo today!